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Motability Service Booking, Available from Haynes Ford

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Motability Contract Hire

Simply assign your allowance to Motability and you’ll get a brand new car every three years. Your allowance covers most of the running costs, so all you have to do is fill your car with fuel.

Your agreement includes:

  • A brand new Ford of your choice every three years

  • Insurance, loss and damage protection, personal accident cover for named drivers and passengers

  • Servicing, maintenance and repairs at Haynes

  • Full breakdown assistance from the RAC

  • Window and windscreen replacement at no extra cost

  • A 60,000 mile allowance during the three years

  • Free replacement tyres

  • The most popular adaptations arranged through Haynes

There are many vehicles available at no additional cost to your allowance. However, if you do want a higher specification vehicle or one of our larger cars, you will need to pay an additional one-off ‘Advance Payment’.

How it works, in three simple steps:

Step 1. Choose your car
Your Haynes Ford Motability Specialist can help you choose the car to suit you best. To find the one that’s right for your needs, it’s important you experience our cars first hand. We  can arrange either an accompanied test drive, or a test ride if you’re going to be the passenger. If it’s easier, we can also organise home visits.

Things you’ll need to consider include:

  • Can you get in and out of the car easily enough?

  • Is there enough room for everything you need to carry with you (e.g. mobility aids, wheelchairs, etc.)?

  • Can you use the controls easily as they are, or do they need to be modified for you?

Step 2. Place your order
When you’ve decided on your car, Haynes Ford will set up your agreement by entering your details, and those of the car, into Motability online. The price is now guaranteed against that vehicle from this point. At this stage, a wide range of adaptations can be ordered and these will be ready for you when you collect your car. Motability check your eligibility with the Department of Work and Pensions and confirm back to us (usually within 48 hours) that we can go ahead and can place an order for your new vehicle.

We will then be able to advise you when your new car will be delivered, which could be as little as a few weeks.

Step 3. Collect your car
Once your delivery date is confirmed, we will finalise your insurance, loss and damage protection details.

When you collect your car, we will give you a thorough handover so you’re familiar with the key features. To finance your car, you’ll also need to sign the hire agreement between yourself and Motability Operations.

Finally, if you have an Advance Payment, this will need to be paid to us (in one lump sum). Motability Operations will hold the V5 document.

Are you eligible for a Motability car?

  • If you’re receiving either of the following benefits, you could qualify for a car under the Motability scheme:

  • Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA)

  • War Pensioners’ Mobility Supplement (WPMS)

Even if you can’t drive yourself, you could still get a car on the Motability scheme by nominating a family member, guardian or your carer as your driver.

You should have received an Award Notice with details of your allowance from the Department of Work and Pensions (DWP). If they haven’t sent you one, or if you’ve mislaid it, simply contact the DWP on 0845 456 4566.

Remember, if you’re thinking about selecting Contract Hire, you must have at least 12 months of your award remaining.
For enquiries about the Disability Living Allowance (DLA), please contact Pensions, Disability & Carers Service on 08457 123456 or visit the Directgov website.
For enquiries about the War Pensioners' Mobility Supplement (WPMS), please contact Service Personnel & Veterans Agency on 0800 169 2277 or visit the Veterans UK website.


Frequently Asked Questions

What do all the acronyms mean?
HRMC-DLA – the Higher Rate Mobility Component of the Disability Living Allowance.
WPMS – War Pensioners’ Mobility Supplement
DWP – the Department of Work and Pensions. The DWP send you notification of your allowance and can tell you what you’re entitled to.

How do I qualify for the Motability Scheme?
To qualify, you need to be receiving either the Higher Rate Mobility Component of the Disability Living Allowance (HRMC-DLA) or the War Pensioners’ Mobility Supplement (WPMS). You can find out more from your local Department of Work and Pensions.
Seat heights and door widths are important to me when choosing a car, how can I find out more?
There are a number of good options:
• Talk to one of our Motability Specialist.
• Pick up product brochures from our showrrom.
• Arrange a test drive or ride to experience Ford first hand.

Which bodystyle should I choose (e.g. saloon, estate, hatchback)?
The best thing is to contact Haynes. As well as advising you, we can arrange test drives, or test rides, to help you decide.

Can I still get a car on the Contract Hire scheme, when I’ve less than three years left on my HRMC-DLA?
You need to be receiving your allowance for the full length of the agreement you choose. Motability welcomes applications as long as you have at least 12 months of your award left, when you apply.

Is there an age restriction on the Contract Hire scheme?
The HRMC-DLA or WPMS can be awarded to anyone between the ages of 3 and 65. You just need to be receiving the HRMC-DLA before your 65th birthday, to apply for a car on the Motability scheme.
You can select up to two drivers, one of which can be yourself (though neither of you can be under 17, of course). For under-17s, only people named on the Certificate of Motor Insurance can drive the car. Only one driver can be under 21 and drivers under 25 are limited to cars up to Insurance Group 8.

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