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The Haynes Ford Experience

Customer Feedback

The Haynes Group make every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we constantly strive to 'do it even better for you' by going the extra mile. With over 200 years of business, we have proved that we are here to provide the very best service we can, so that customers come back time and time again. We are pleased to have been recognised by Ford Motor Company and awarded with the Chairman's Award for Customer Service for both Sales (2010 & 2018) and our Service Departments (2013, 2014, 2015 & 2018).

To see examples of feedback received, click here.

We always like to hear about our staff providing a positive experience, of which there are many on a daily basis. Should you wish to share your experiences with us, please feel free to let us know by using the form below.

MOTOR CODES

However, even with the best relationships, sometimes there may be disagreements. The Haynes Group is your first port of call should you feel that anything has gone wrong with the service that we provide to you. By filling in and submitting the form on this page, you can leave an enquiry and we will then attempt to resolve your concern as soon as possible.

If you feel we have not resolved your issues, you may like to know that the Haynes Group is subscribed to the Motor Industry Codes of Practice for New Cars and Service & Repair. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing these Government-backed codes of practice for garages.

Should you have a dispute with the Haynes Group regarding Sales or Service & Repair that cannot be settled, we refer you to Motor Code Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at https://www.themotorombudsman.org/ or alternatively you can contact their Advice Line on 0345 241 3008.
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Customer Feedback

Our Customer Care Representative will be in touch to acknowledge your complaint and ask for any further information to investigate your concerns fully.
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